If your Telegram account gets frozen, you’re temporarily restricted to read-only mode, meaning you can view chats but can’t send messages, react, or take other actions—except messaging @SpamBot. Telegram offers a chance to appeal this freeze and request a review. Here’s a step-by-step guide to navigate the process effectively.
Step-by-Step Appeal Process
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Open @SpamBot
From your frozen account, search for and open the @SpamBot chat directly within the Telegram app. -
Start the Conversation
Tap the “Start” button at the bottom of the chat to begin interacting with the bot. -
Report the Mistake
The bot will display a message like, “Your account was blocked for violation.” From the options provided, select “This is a Mistake” to initiate your appeal. -
Explain the Issue
You’ll be asked: “Why do you think your account was blocked? What went wrong?”- Tip: Provide a clear, honest, and detailed response. For example:
“I use Telegram for educational purposes and personal communication. I believe I haven’t violated any rules. If I made a mistake or missed something, I’m open to correcting it.” - Be polite and specific to show you’re a legitimate user.
- Tip: Provide a clear, honest, and detailed response. For example:
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Provide Personal Details
The bot will request:- Your full legal name: Enter your real first and last name accurately.
- Your contact email: Use a valid, accessible email address for follow-up.
- The year you signed up for Telegram: For example, if you joined in 2025, enter “2025.”
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Share How You Discovered Telegram
You’ll be asked how you found the app.- Example: “A friend invited me during a tough time in early 2025. I joined to stay in touch and for study-related groups.”
- Be detailed and genuine—mention who or what led you to Telegram and why you value it.
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Describe Your Usage
The bot will ask: “How much time do you spend daily on Telegram? And what feature do you like most?”- Example: “I use Telegram 3–5 hours daily. I like the organized channels, media sharing, and bots that help with study tools.”
- Highlight legitimate, positive uses to strengthen your case.
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Review Your Submission
The bot will ask you to confirm the accuracy of all the information you’ve provided. Double-check everything. If you spot an error, select “Start Over” to correct it. -
Complete the Captcha
Finally, solve the captcha as prompted to verify you’re not a bot. Once done, submit your appeal.
⏳ Review Time and Outcome
- Processing Time: Telegram typically reviews appeals within about 30 minutes, though this can vary based on volume and complexity. Be patient and avoid submitting multiple appeals, as this could delay the process.
- Outcome: If your appeal is approved, your account will be unfrozen, restoring full access. If rejected, Telegram may delete your account, especially for severe or repeated violations. In such cases, you’d need to start over with a new phone number.
Additional Tips
- Be Honest and Polite: Clearly explain your situation without being confrontational. Acknowledge any possible mistakes and express willingness to comply with rules.
- Check Rules: Review Telegram’s Terms of Service and Community Guidelines to ensure you haven’t unintentionally violated policies (e.g., no spam, prohibited content, or hate speech).
- Backup Option: If you’re worried about losing access, consider exporting your chat data before any risk of deletion. Go to Settings > Privacy and Security > Export Telegram Data (available on desktop or mobile).
By following these steps, you maximize your chances of successfully appealing a frozen Telegram account. Stay calm, provide accurate details, and let the review process work. Good luck! ❄️